LUCY MADE ME'S Privacy Policy

At Lucy Made Me we are committed to protecting and respecting your privacy. In this privacy policy we will refer to ourselves as ‘we’, ‘us’ or ‘our’. We take the privacy, including the security, of personal information we hold about you seriously. This privacy policy is designed to inform you about how we collect your personal information and how we use that personal information.

Contact Details
Data Controller: Lucy White (Lucy Made Me)
Email: [email protected]
Business Address: Lucy Made Me, Sampson's Plantation, Fremington, Barnstaple, Devon EX31 3FJ, United Kingdom

We may update this privacy notice from time to time. This version was last updated on 17 February 2026.

What Personal Information We Collect

We collect, use and hold the following types of personal information:

  • Identity & Contact Information: Your name, email, and postal addresses.

  • Account Information: Your username and password should you choose to create a customer account.

  • Transaction & Payment Information: Details of products you’ve purchased and payment methods used via our secure processors (PayPal/Stripe).

  • Marketing & Communication Information: Your preferences regarding our newsletter, participation in competitions, and records of any correspondence with us (including via email or social media).

  • Technical Information: Your IP address and website usage data.

Data Collection at Checkout, Account Creation & Messaging When you purchase from us, create an account, or message us via social media/email, we collect your name, address, and contact details to fulfil your order, manage your account, or respond to your enquiry. This data is transferred securely to our payment processors (PayPal and Stripe). We only use this data to contact you regarding your order or account unless you have specifically opted-in to our newsletter.

Email Newsletter, Surveys & Competitions

  • Consent: We collect data for our newsletter or competitions only when you provide explicit consent.

  • Service Provider: We use Mailchimp to securely store your data and deliver marketing communications.

  • Competitions: We use your contact details to administer competitions you have entered via social media.

  • Unsubscribe: You can opt-out at any time via the ‘unsubscribe’ link in our emails, or by emailing [email protected].

How and Why We Use Your Personal Information

  • Contractual Necessity: To process payments, manage customer accounts, and deliver goods.

  • Legal Obligation: To fulfil requirements such as tax reporting to HMRC.

  • Legitimate Interests: To respond to enquiries, maintain website functionality, and improve our services.

Cookies

We use cookies to ensure website functionality and to analyse visitor traffic. For information on how to manage or disable cookies, visit All About Cookies. 

Sharing your Personal Information

We share data only with essential third-party service providers required to run our business:

  • Create: Website hosting and management.

  • PayPal & Stripe: Secure payment processing.

  • Starling Bank: Business banking and transaction processing.

  • Royal Mail: Delivery and shipping services.

  • Mailchimp: Email marketing and newsletter distribution.

  • Google Analytics: Web analytics and site usage monitoring.

  • 123 Reg: Email service provider.

  • Meta (Facebook & Instagram): For customer communication and competition management.

  • Apple (iCloud) & Google (Google Drive): For secure cloud storage of business records and order photos.

  • Government and Regulatory Bodies: Including HMRC and law enforcement if required by UK law or for fraud prevention.

How Long We Hold Your Personal Information

We retain personal information for 6 years following your last transaction to comply with UK legal and tax obligations.

Your Rights

Under GDPR, you have the right to access, correct, or erase your personal information. To exercise these rights, contact [email protected]. For further details on your rights, visit the ICO website.