Covid-19 update

Due to Government restrictions I’m limiting Post Office trips to once a week (every Wednesday). Please be aware delivery times are subject to delay. Royal Mail have reported service disruption due to social distancing measures and staff absences from Covid-19 and have therefore advised certain areas of the country may experience a reduction in deliveries.

It can take UK orders between 5-15 working days to arrive after posting and international orders approximately 4-6 weeks. You may receive your item(s) sooner, but please only order with this in mind. Thanks so much for your understanding during this time and do follow me on social media to keep up with the latest updates!

DISPATCH & turnaround time

Personalised items take 2-3 weeks to make plus postage. Every Wednesday at midday (GMT) the post date will change to 3 weeks from that date. It then remains at that date until the following Wednesday when it will change again at midday and so on. For example: if you order on a Wednesday morning the turnaround will be 2 weeks and if you order on a Wednesday afternoon it will be 3 weeks.

The next post date for new orders is: Wednesday 12 May 2021. 

flat rate uk delivery

You can choose 1st (£2.50) or 2nd Class (£1.95) Royal Mail Standard Delivery. Delivery time after posting items according to Royal Mail is 1-3 working days 1st Class and 3-5 working days 2nd Class. These times should be used as a guide only. Please note due to Covid-19 delivery times are subject to delay, please see the Covid-19 Update section for the latest information. 

international delivery

International Standard Airmail is £5.00. This is not a trackable service, however, if you would like to upgrade to Tracked Delivery (£10.00) please select this at the checkout. All International orders require a customs declaration and buyers are responsible for paying any customs, duties and taxes set by their own country.

Delivery time after posting items according to Royal Mail is 5-10 working days for Europe and 15-21 working days for rest of world destinations. These times should be used as a guide only. Please note due to Covid-19 delivery times are subject to delay, please see the Covid-19 Update section for the latest information. 

order as a gift

Short on time or want to be super efficient? I can send your order straight to friends or family with a personalised note from yourself (and of course not include any prices) at no extra cost. If you'd like to do this simply add the note you'd like included in the 'Any Special Instructions' box at the checkout and I'll do the rest!

Friends outside of the UK please note: all international destinations require a customs form which declares the contents, price and weight of the item so please keep this in mind when ordering as a gift. This is a legal requirement and I do not have control over this.

product safety & care

Ribbon Rosettes & Ribbon Loop Badges

These are decorative accessories intended for festivities and celebrations and are not toys or meant for use in play as per Article 2 (Annex 1) of the Directive 2009/48/EC on the Safety of Toys. A child should not be left unsupervised when worn. These may have small parts (for example buttons) and embellishments (for example ribbons) which could become loose and present a choking hazard. The buyer acknowledges these responsibilities at time of purchase and will assume all liability. 

Glitter Tote Bags

Do not put in the washing machine. Wipe clean only with a damp sponge. These are sent carefully folded and I recommend lightly ironing on a low heat to remove any creases caused in transit.

returns

Each item is handmade and individually sewn, printed, stamped or painted so there may be slight variations, but that's what makes your purchase unique! Great care is taken to ensure that photographs and text descriptions are a true representation of the products so that you receive items you are happy with, however, due to their hand crafted nature, no two items are exactly the same.

I hope you love your Lucy Made Me goodies but if you are unhappy with any item I are happy to offer you a full refund (excluding postage and packaging costs unless the item is faulty) if the item is returned to me in its original packaging within 28 days from the date of delivery. Please note that postage is at your own expense and I advise obtaining a certificate/proof of posting. If you wish to exchange an item, there will be an additional delivery charge for the new item.

I cannot accept returns on personalised items due to their custom nature unless they arrive faulty or damaged.

To arrange a refund please e-mail [email protected] within 14 days of delivery with your name, order number and details of the item(s) you wish to return. Please contact me first before returning an item. All refunds will be processed within 7 working days of the return being received and refunds will be made to the original payment method.

privacy policy

You can view my Privacy Policy here.

get in touch

It's always nice to hear from you! You can get in touch via the contact form, by e-mailing [email protected] or find me on Facebook or Instagram. Don't forget to share your photos with me by tagging @lucymademe on social media so I can see your snaps!