dispatch & turnaround time

We aim to dispatch your order (excluding personalised items) within 1-3 working days. For personalised items please allow 15 working days for your order to be made and photographed with a copy emailed to you. Delivery time after we post items according to Royal Mail is currently 1-3 working days 1st Class and 3-5 working days 2nd Class. If you need to receive your order before the 15 working day turnaround time, please contact us before ordering so we can confirm there is availability to fast track your order. This must be pre-arranged prior to ordering due to the volume of orders we receive.  

Please check personal details including your postal address is correct and up to date as we will post to the address supplied on your order unless you request that we send to a different address. We cannot take responsibility for incorrect or missing information supplied on your order. It is the buyer's responsibility to ensure personal details are correct.

uk delivery

We have a flat rate delivery of £2.50 1st Class and £1.95 Second Class so this is the most you will ever pay for postage regardless of how many items you order. Items are sent using Royal Mail 1st or 2nd Class Standard Delivery. A certificate of posting is always obtained and orders exceeding £20 will automatically be sent Signed for but this is not tracked. If you would like to upgrade to tracked delivery please contact us for a price before ordering. Delivery time after we post items according to Royal Mail is currently 1-3 working days 1st Class and 3-5 working days 2nd Class. These times should be used as a guide only. Occasionally items do go missing in the post. If you have not received your order by 15 working days of posting please contact us for a refund or replacement.

Worldwide delivery

We have a flat rate delivery of £5.00 worldwide so this is the most you will ever pay for postage regardless of how many items you order. We ship outside the UK using Royal Mail International Standard Delivery. This is not tracked but a certificate of posting is obtained. Orders exceeding £20 will automatically be sent Tracked and Signed for. If you would like to upgrade to tracked delivery please contact us for a price before ordering. 

International buyers are responsible for paying any customs, duties and taxes set by their own country.

Delivery time after we post items according to Royal Mail is currently 3-10 working days for Europe and 10-15 working days for rest of world destinations. These times should be used as a guide only. Arrival times will vary from country to country. Occasionally items do go missing in the post. If you have not received your order by 20 working days (Europe) or 25 working days (rest of world destinations) please contact us for a refund or replacement. 

gift wrapping

At Lucy Made Me we love to package your orders with pretty wrapping to make your happy post extra special! All orders arrive gift wrapped in printed Lucy Made Me wrapping sheets, with our branded rainbow washi tape and thank you card as standard.

Depending on the item you order all of our products are securely packaged using bubble wrap when needed and placed in mailing boxes, waterproof plastic mail bags or card backed envelopes to make sure they arrive safely. Decorated with stamps and stickers of course!

order as a gift

Short on time or want to be super efficient? We can send your order straight to your friends or family with a personalised note from you (and of course not include any prices) at no extra cost. If you'd like to do this simply add the note you'd like included in the 'Any Special Instructions' box at the checkout and we'll do the rest!

Friends outside of the EU please note: worldwide destinations outside of the EU require a customs form which declares the contents, price and weight of the item so please keep this in mind when ordering as a gift. This is a legal requirement and we do not have control over this.

product safety & care

Ribbon Rosettes & Ribbon Loop Badges

These are decorative accessories intended for festivities and celebrations and are not toys or meant for use in play as per Article 2 (Annex 1) of the Directive 2009/48/EC on the Safety of Toys. A child should not be left unsupervised when worn. These may have small parts (for example buttons) and embellishments (for example ribbons) which could become loose and present a choking hazard. The buyer acknowledges these responsibilities at time of purchase and will assume all liability. 

Glitter Tote Bags

Do not put in the washing machine. Wipe clean only with a damp sponge. These are sent carefully folded and we recommend lightly ironing on a low heat to remove any creases caused in transit.

returns

As our items are handmade and individually sewn, printed or painted there may be slight variations from the photographs, but that's what makes your product unique! 

We hope you love your Lucy Made Me goodies but if you are unhappy with any item we are happy to offer you a full refund (excluding postage and packaging costs unless the item is faulty) if the item is returned to us in its original packaging within 30 days from the date of delivery. Please note that postage is at your own expense and we advise obtaining a certificate/proof of posting. If you wish to exchange an item, there will be an additional delivery charge for the new item.

We cannot accept returns on personalised items due to their custom nature unless they arrive faulty or damaged.

To arrange a refund please e-mail [email protected] within 14 days of delivery with your name, order number and details of the item(s) you wish to return and why. Please do not return an item without contacting us first.

All refunds will be processed within 7 working days of the return being received and refunds will be made to the original payment method.

contact us

We’d love to hear from you if you have any questions. You can get in touch via our contact form, by e-mailing [email protected] or find us on Facebook, Twitter and Instagram. Share your photos with us by tagging @lucymademe on social media so we can see your snaps!