lead time & DISPATCH

New orders will be dispatched on Wednesday 10 September 2025.

Personalised badges are handmade to order, with a 2-3 week lead time that varies depending on when you place your order. If you order on a Wednesday morning, the lead time will be 2 weeks. Orders placed on a Wednesday afternoon, or any time between Thursday and Tuesday, will have a maximum lead time of 3 weeks.

📮 If you order on a Wednesday before midday, your turnaround will be approximately 2 weeks (plus delivery).

📮 If you order on a Wednesday after midday, your turnaround will be approximately 3 weeks (plus delivery).

Once dispatched, please allow 1-3 business days for 1st Class delivery or 3-7 business days (previously 3-5 business days) for 2nd Class.

You'll find the current dispatch date for new orders confirmed on the banner at the top of the website and in the dropdown menu on each product page before placing an order.

You can choose 1st Class (£3.50) or 2nd Class (£2.50) Royal Mail Standard Delivery.

Delivery time after dispatching items:

1st Class: Please allow 1-3 business days.

2nd Class: Please allow 3-7 business days (previously 3-5 business days).

These times should be used as a guide only.

📢 Important Royal Mail 2nd Class Delivery Update! 📢

As of Monday 28 July 2025, Royal Mail has introduced changes to their 2nd Class delivery service across the UK. 

What's new for 2nd Class deliveries?

• No more Saturday deliveries for 2nd Class.

• 2nd Class mail will now be delivered on alternate weekdays (Monday to Friday), with the specific delivery days varying for each household's address.

While Royal Mail still aims to deliver 2nd Class mail within 3 business days, these changes mean that the actual time it takes for your personalised badge to reach you once dispatched might occasionally be a little longer.

To ensure plenty of time for your handmade badge to arrive, please now allow 3-7 business days for 2nd Class delivery once it has been dispatched.

1st Class delivery remains unaffected and should still arrive within 1-3 business days once dispatched.

Short on time or want to be super efficient? I can send your order straight to friends or family with a personalised note from yourself (and of course not include any prices) at no extra cost. If you'd like to do this simply add the note you'd like included in the 'Any Special Instructions' box at the checkout and I'll do the rest!

Ribbon Rosettes & Ribbon Loop Badges

These are decorative accessories intended for festivities and celebrations and are not toys or meant for use in play as per Article 2 (Annex 1) of the Directive 2009/48/EC on the Safety of Toys. A child should not be left unsupervised when worn. These may have small parts (for example buttons) and embellishments (for example ribbons) which could become loose and present a choking hazard. The buyer acknowledges these responsibilities at time of purchase and will assume all liability. 

Each item is handmade and individually sewn so there may be slight variations, but that's what makes your purchase unique! Great care is taken to ensure that photographs and text descriptions are a true representation of the products so that you receive items you are happy with, however, due to their hand crafted nature, no two items are exactly the same.

I hope you love your Lucy Made Me goodies but if you are unhappy with any item I are happy to offer you a full refund (excluding postage and packaging costs unless the item is faulty) if the item is returned to me in its original packaging within 28 days from the date of delivery. Please note that postage is at your own expense and I advise obtaining a certificate/proof of posting. If you wish to exchange an item, there will be an additional delivery charge for the new item.

I cannot accept returns on personalised items due to their custom nature unless they arrive faulty or damaged.

To arrange a refund please email [email protected] within 14 days of delivery with your name, order number and details of the item(s) you wish to return. Please contact me first before returning an item. All refunds will be processed within 7 working days of the return being received and refunds will be made to the original payment method.

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It's always nice to hear from you! You can get in touch via the contact form, by emailing [email protected] or find me on Facebook or Instagram. Don't forget to share photos with me by tagging @lucymademe on social media so I can see your snaps!