Each item is handmade and individually sewn, printed, stamped or painted so there may be slight variations, but that's what makes your purchase unique! Great care is taken to ensure that photographs and text descriptions are a true representation of the products so that you receive items you are happy with, however, due to their hand crafted nature, no two items are exactly the same.
I hope you love your Lucy Made Me goodies but if you are unhappy with any item I are happy to offer you a full refund (excluding postage and packaging costs unless the item is faulty) if the item is returned to me in its original packaging within 28 days from the date of delivery. Please note that postage is at your own expense and I advise obtaining a certificate/proof of posting. If you wish to exchange an item, there will be an additional delivery charge for the new item.
I cannot accept returns on personalised items due to their custom nature unless they arrive faulty or damaged.
To arrange a refund please e-mail [email protected] within 14 days of delivery with your name, order number and details of the item(s) you wish to return. Please contact me first before returning an item. All refunds will be processed within 7 working days of the return being received and refunds will be made to the original payment method.